Return & Refund Policy

Last updated 30 August 2026. Thank you for shopping with us; if you are not 100% satisfied with your purchase, we are here to help.

Returns within 15 days

Our products can be returned within 15 days of the original purchase. To be eligible, the product must be in its original packaging and you need the receipt, order confirmation or proof of purchase from this website. We cannot accept returns of purchases made from third-party retailers.

For change-of-mind returns (a better price found, changed your mind, does not fit, no longer needed, or ordered the wrong item), a $50 per-order deduction applies, which covers the original packing and handling of your order, and the return postage to the originating warehouse is paid by you. Email theteam@customersupport.care before sending anything back, so it reaches the right warehouse and is credited to your order.

Refunds are processed within 24 to 48 hours of the returned item arriving, back to the payment method you used, or held as store credit against a future order if you prefer. Payment providers usually take a few further working days to show the money on your statement.

Cancelling an order

Any order can be cancelled free of charge until packing and shipping begins; most orders are packed within 24 hours, so tell us as soon as you can. If a paid order needs changing or cancelling, contact us within 12 hours; a 12.5% service and processing fee applies to cancellations of paid orders. Once packing and shipping has started, an order can no longer be cancelled and the returns process above applies instead.

Faulty, damaged or incorrect items

This part is separate from everything above, and none of the deductions apply to it.

If your order arrives faulty, damaged, not as described, or not at all, contact us and we will put it right at no cost to you: a replacement, a repair or a full refund, with return postage on us. Goods you buy from us carry our product guarantee and the implied warranty of merchantability under the Uniform Commercial Code: they must match their description and be fit for their ordinary purpose.

Buyer protection: if your order is not delivered, you are eligible for a full refund. If a parcel arrives damaged, a photo of the packaging and the item speeds things up with the courier, but it is not a condition of your rights.

How to start a return

Email theteam@customersupport.care with your order number and a short note about what you would like to do. Support is available around the clock and most emails are answered within 24 hours. We will reply with the return address and confirm what applies in your case.

Questions before you buy

If you are unsure whether a rod length, reel size or kit suits you, ask before ordering and we will help you get it right the first time. Nothing in this policy affects any rights you have under the law of your state.